Returns & Refund Policy

1. Return Eligibility

Items are eligible for return and a full refund if they are new or in slightly used condition and in their original packaging. Please note that returns for change of mind or ordering the wrong item are not allowed.

2. Return Period

You may return eligible items within 14 days of delivery.

3. How to Initiate a Return

To initiate a return, please contact us via email at support@cartify.uk or call us at +447830247372. Our customer service team will guide you through the steps to return your items. A return label will be provided that can be printed and used for the return.

4. Restocking Fees

There are no restocking fees. We will refund the full cost of the item, including the original shipping fee.

5. Exchanges

We do not offer exchanges. However, if your item is defective or if you received the wrong item due to our error, we will send a replacement at no additional cost.

6. Refund Processing

Refunds are processed within 10 business days after the return is received. The timing may also depend on your bank’s processing times.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. After receiving the returned item, we will send a replacement at no extra cost.

8. Customer Service Contact

Please contact our customer service team before returning any items. You can reach us at:

• Phone:+447830247372
• Email: support@cartify.uk

Return Address

Please send all returns to the following address:

67 Egerton Rd S,
Manchester, M21 0YN,
United Kingdom.